MTS / Sistema Shyam TeleServices [SSTL] — Non refund of recharge

Address:	New Delhi, Delhi, 110019
Website:	www.mtsindia.in

I am BP Nayak have an MTS data card no [protected].
I recharged my prepaid data card no on 24th Dec 2015 but unfortunately the recharged was not processed and I waited for about half an hour to activate the same recharge on my data card as the amount was already deducted from my credit card.
When I didn't see anything on my data card for next half an hour then I made a call to customer care and he insisted me to re recharge your data card as the maximum time was over and the amount deducted from my card shall get back to me within a week.
On the wordings of customer care executive I reinitiated the recharge and the recharge was successfully processed and at the same time within gap of a minute I also received a mail stating the recharge status of my previous initiated step.
Then I didn't made any call to customer care as the executive told me to reinitiate another recharge but when I didn't get anything on my data card no for more than I week then I made a call to customer care and the executive told me she value my concern and the amount shall be refunded to me within 2-3working days .she also generated a complait id (Jan/2619) and told their customer care executive shall get back to me within 16hours.
However I didn't receive any reply neither via mail nor voice call then I made a call by myself asking the status of my complaint this time the executive said the there will be no refund given to you as this is against their norms and thereafter I formally sent a mail to their customer executive and had conversation that come out with some unimaginable way.
A copy of the overall conversations are given below

""Sorry but I HV to go to take legal action against you because you value my concern but don't bother to resolve it.
Thanks for your support I will try not to let prospective customers be made fool by you.
And also raise this issue on social networking sites.
Your kind gestures and information on this issue are really appreciating.

Thnx


Sent from my Mi phone
On Jan 16, 2016 1:51 PM, MTS Customer Care [protected]@MTSIndia.in wrote:
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Sat, 16th January '2016 regarding prepaid MTS number [protected] about refund, we would like to inform you that as per the company norms we are unable to process your refund.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Rahul Saini
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’

The reference number for this e-mail is 1034453.

From: rawat.[protected]@gmail.com
Sent: Saturday, January 16, 2016 12:57 AM
To: [protected]@MTSIndia.in;
Cc:
Subject: RE: Complaint regarding refund

As I told you I was told at the time of making recharge that the amount of Rs 1599 shall get back to me after one week and I didn't try to contact your customer care cell as the rule of refund was clear to me but I didn't see anything in my credit card account for more than 10days as I thought this might take some more time and finally I made a call to your customer care on 9th and executive told me she has initiated my refund process as there was no refund in process to me.
And she also provided me reference no if need I can also share with you.
Second I recharged your plan of Rs 1599 according to my data consumption if you provide me data for the additional recharge that if very unfair in fact we should say MTS do interested to acquire the money of their customers in a very unmannered way.
I do not want to have any further discussion request you please do refund my Rs 1599.


Sent from my Mi phone
On Jan 15, 2016 12:49 PM, MTS Customer Care [protected]@MTSIndia.in wrote:
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Thu, 14th January '2016 regarding prepaid MTS number [protected] about refund, we would like to inform you that we cannot provide refund for the same.Further the data for both the recharges has been credited in your account and your current balance is 28GB.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Rahul Saini
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’

The reference number for this e-mail is 1033316.

From: rawat.[protected]@gmail.com
Sent: Thursday, January 14, 2016 10:24 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: Re: Complaint regarding refund

I want to come to your notice that before initiating another recharge i made a call to your customer care cell and the executive advised me to re initiate the recharge because the maximum recharge processing time was already over screen shots are also attached in my previous mail.
I am really shocked to see your kind reply on this issue. another thing your customer care cell doesn't even know how to give resolution to customer's query some says the refund amount already processed and has already been credited to the source from where the payment was made. some says the refund takes about one week to be credited into customer account.
Hope your kind positive response will not force me to take some strict steps.

thanks

On Thu, Jan 14, 2016 at 3:51 PM, MTS Customer Care [protected]@mtsindia.in wrote:
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Tue, 12th January '2016 regarding prepaid MTS number [protected] about refund, , we would like to inform you that we do not have such provision as the details were entered by the customer only. Hence, we unable to process your request for refund/correction.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Rahul Saini
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1030699
The reference number for this e-mail is 1030699.

From: rawat.[protected]@gmail.com
Sent: Tuesday, January 12, 2016 05:20 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: Complaint regarding refund

Dear sir,
I had initiated an online recharge for my data card no [protected] on 24.12.2015 for Rs 1599 that was not completed and thereafter i made a call to your customer care no and the executive told me to re initiate the recharge if the last recharge time has already passed by 30 min.
But after making payment for second recharge for the same value i received the receipt for both the recharges.
For your kind perusal i am sending you the receipt of both the recharges.
Request you please refund me the amount of Rs 1599 for another recharge.
Thu Dec 24 2015 12:00:33

Dear Customer,


MTS Thanks you for your patronage.


Your transaction details are as under :

Transaction id : [protected]
MTS Number : [protected]
Recharge value (MRP) : INR 1599
Transaction Date : Thu Dec 24 2015 12:00:33

Please quote the above transaction number for any queries relating to this request. You may reach us through below contact details and we would be pleased to assist you.


Note

Your prepaid recharge benefits will be credited to your MTS account within 2 hours of the transaction made.
In case any failure in processing the request, deducted amount will be refunded to your respective bank account within 7 working days from the date of failed transaction.

For more details please visit www.mtsIndia.in


Thanking You
MTS Customer care


MTS 'My Account' - Your account at your fingertips!

Online Bill payment
Check Your balance and bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon towww.selfcare.mtsindia.in and register yourself for 'My Account'
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Paytm [protected]@paytm.com
12/24/15


to me

Thu Dec 24 2015 11:20:33

Dear Customer,


MTS Thanks you for your patronage.
Your transaction details are as under :

Transaction id : [protected]
MTS Number : [protected]
Recharge value (MRP) : INR 1599
Transaction Date : Thu Dec 24 2015 11:20:33

Please quote the above transaction number for any queries relating to this request. You may reach us through below contact details and we would be pleased to assist you.


Note

Your prepaid recharge benefits will be credited to your MTS account within 2 hours of the transaction made.
In case any failure in processing the request, deducted amount will be refunded to your respective bank account within 7 working days from the date of failed transaction.

For more details please visit www.mtsIndia.in


Thanking You
MTS Customer care


MTS 'My Account' - Your account at your fingertips!

Online Bill payment
Check Your balance and bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away