| Address: Hyderabad, Telangana, 500072 |
I had been to this place for lunch yesterday with friends anf family. After a long wait, we had a table, food being served slow as usual. While having my meal, I saw this dead COCKROACH which had been in the dhaal which was served. Fortunately, I saw it and immediately called the staff there to address the issue. He called his manager, who had leisurely come out after my hands dried, and said THIS MEAL WILL BE CANCELLED FROM THE BILL. While the staff was removing my thali, I asked him politely what should I eat now, and in return got an expression as if I am asking food for free. As my family asked him to replace the meal, got another thali without any rice, though asked many times. Finally I decided not to eat and asked for bill. And they biled us for the meal with the cockroach as well (which was told will be cancelled). When I had asked the staff, Why are billed for 5 instead of 4, he ran in to his manager and never came back. We had not got any response for about 10 mins. To understand what is going on, we went inside and came across this lazy, careless, ignorant manager who was drawing lines in his book, not addressing the situation while his staff was more concerned about the customer and what he his managers promise. Seeing this, all the customers who were frustrated with the food and services came down and started questioning. The manager then took our bill, and reduced the amount one thali and demanding us to pay by card, though I am telling him that I want to pay by cash. Had the worst experience in a restaurant like this. Completely careless, ignorant which left me stressed all day yesterday, and a bad stomach today. Not only having bad food but also being insulted is completely unacceptable
Municipal Corporation of Greater Hyderabad customer support has been notified about the posted complaint.
We are living in Mahmood Nagar, Kishan Bagh. You are kindly requested to send your team/workers to our area as we are facing problem with mosquitoes and street dogs which causing us sleepless night, as you are well aware the viral diseases lead to Dengue & Malaria etc, we are really concern about our kids.
So Please order municipal corporation workers to blow mosqito gas in our area thrice a week. We are humbly requesting you to eradicate this problem.