Musafir — Air ticket booked | |||||
Dear Management I am extremely unsatisfied with the services your organisation is providing. In the present case I wrongly booked the ticket for 3rd Jan'16 from Srinagar to Jammu instead of 4th Jan'16, of which I immediately informed to your esteemed organisation through mail at the mentioned e-mail id ([protected]@in.musafir.com), but not got timely response ( got mail for penalty etc. for cancellation of tickets 2 days after the booking ) resulting in a total loss of approximately INR 15, 000/-, which is 90% of the total booked ticket cost. I had also confirmed with Indigo airlines, that if the Indigo airlines have been informed of this on the same day than they could have changed the date without Penalty. This shows lack of responsibility & accountability towards the customers from your side, resulting in loss to the customers financially as well as mentally. I have used this site for the first time, but after this incident I would not use this site for any transaction in future & also will recommend my family members & peers to not to use this site for any bookings they make & will also rate your site "0" for your services. Thanks & Regards Arun Jain Ph [protected] Was this information helpful? | |||||
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+91 22 6734 4427
Kshitij, Veera Desai Road, Dattaguru Nagar, Azad Nagar, Andheri West, Mumbai, Maharashtra, India - 400053
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I am extremely unsatisfied with the services your organisation is providing. In the present case I wrongly booked the ticket for 3rd Jan'16 from Srinagar to Jammu instead of 4th Jan'16, of which I immediately informed to your esteemed organisation through mail at the mentioned e-mail id ([protected]@in.musafir.com), but not got timely response ( got mail for penalty etc. for cancellation of tickets 2 days after the booking ) resulting in a total loss of approximately INR 15, 000/-, which is 90% of the total booked ticket cost.
I had also confirmed with Indigo airlines, that if the Indigo airlines have been informed of this on the same day than they could have changed the date without Penalty.
This shows lack of responsibility & accountability towards the customers from your side, resulting in loss to the customers financially as well as mentally.
I have used this site for the first time, but after this incident I would not use this site for any transaction in future & also will recommend my family members & peers to not to use this site for any bookings they make & will also rate your site "0" for your services.
Thanks & Regards
Arun Jain
Ph [protected]