Musafir.com — Refund not received

Website:

www.musafir.com

I booked a ticket through the website musafir.com from mumbai to indore on june 27, 2016. the ticket has been attached. Because of some issues the dates had to be changed, so the people there said that I will have to cancel the present ticket and book another one. some amount will be deducted but the rest will be credited back to the account through which we had made the payment. I waited for sometime when the money was not credited i contacted them and this was their reply.

"Thank you for writing to Musafir. Your support reference number is 1391546.

Our Travel Experts have received your request and will review it as soon as possible.

You may also reach our Travel Experts on +[protected]

Our Travel Experts are available 8 am to 10pm.

Sincerely,
Musafir"

After this I received a mail which asked me to check in online. After that I called their helpline and asked them about it so they said that the cancellation has been approved and the refunded amount will reach us soon and is not able to reach because of some technical difficulty. But it has been months, we have not received any mail or have not been contacted for the refund money which has not been refunded to my account.

the details of the ticket that we had booked is

Air India Flight 635
Jun 27-Confirmation #M-387LZ
Mumbai BOM to
7:55 AM
Indore IDR
9:25 AM

we had the following e-ticket numbers

098-[protected] and 098-[protected]

I request the refund of the amount that was promised and it be credited to the account that paid the ticket.