Musafir — Domestic flight ticket

Address:

400097

I had booked the air india tickets for my 3 family members on 25th april, via the musafir portal. Pnr no - ys4q4 from mumbai to delhi dated 19th may 2017. Ticket id - m-4kfxc

By oversight these tickets have been booked for mumbai to delhi route instead of booking for delhi to mumbai route. As advised by musafir, i had been chasing on all contact nos. Of air india since yesterday (25th april) immediately when i realised this incorrect booking & requesting all to void these tickets so that i get complete refund with just a nominal fee charge. But not getting support from anyone.

I am assuring that i will be booking the delhi to mumbai tickets again through air india only, but still neither musafir guys or the air india guys have been supporting on this.

Musafir guys need a confirmation from air india & also update on the pnr (Tickets voided), only after which they are agreeing to refund the amount.

I had also cancelled the tickets, as suggested by musafir team., i had spoken to air india officer & he had confirmed that voiding could have been done yesterday by musafir team.
But when i spoke to musafir team multiple times yesterday, they denied doing that & had only updated my request.

I need an explanation, that why this was not done purposely by the musafir team.

I am clear that i am not going to bear any cancellation charges & the voice recordings of yesterday would prove my case.

Awaiting your confirmation mail for the refund.

Thanks
Amit agarwal
[protected].