Musafir — issue about dubai visa

Address:

Ahmedabad, Gujarat, 382481

I have applied visa for 5 persons with Musafir vide application no M-564RK on 7th Dec, 2017. My travel date is 22nd Dec. All payments and documentation was cleared on 7th itself and it was committed that we will get the visas within 5-7 days.I started following up with them from 14th since I didn’t receive the visa. They replied that it’s under process and we will receive the visa by 15th. We followed up on 15th again and they kept on extending the date and time confirming that by the next evening you will surely get the visa. We followed up rigorously since 15th and every time they just casually asked us to keep patience and wait for the visa by next evening. After daily follow ups of min 10-12 times daily they provided only 3 out of 5 visas on 19th and confirmed that the remaining 2 will be received within 24 hrs. We kept on following up with them on 20th will the same reply from their end. On 21st also we followed up with them since 9am in the morning and still they gave us hope for the evening. In the evening when we called they are saying that it’s under process and you should reschedule your trip. We are really amazed by their casual attitude and lack of transparency. The reschedule/ cancellation will attract a charge of Rs. 200000, considering flight and hotel cancellation. Their customer executives are too casual and every time we spoke with them they just misguided us in all possible way without sharing the application no and without giving any solution. When we followed up on 21st they kept us on hold for hrs. They have not left a single window open for us and cause us to forcefully cancel our trip with effective loss of around Rs. 400000.