Musafir — No refund for non booked ticket

Website:

www.musafir.com

This was my first mail
"
I have been scammed by musafir.com . When i booked the ticket i saw a screen stating your booking could not be completed and you will get the refund soon . Now when i see that there has been no refund, i check my account and find that i got the email of the ticket . Then why was i shown a screen which said that booking failed and the amount will be refunded . I then booked another set of tickets for the same people using a different website . I demand a refund .
"

I got a reference for this on 12th november being 2064798

I got no reply to that so i sent another mail on 16th november
I got no reply to that either . And offcourse i lost my money as well .