Musafir — singapore visa delay application no m-4wpw

Address:	Mumbai City, Maharashtra
Website:	in.musafir.com

I have applied for Singapore visa via Musafir.com.

Travel Date: 19th Sep 2017
Musafir.com received documents on: 31 Aug 2017 (have confirmation mail from them)

Till date they keep saying that application is with Consulate but when asked for visa reference no or any official communication, they keep saying all communication was oral! No consulate in the world does oral communication and not give any reference no for a submitted application.

I have onward travel from Singapore and without my passport I cannot even travel.

Every time I call their customer support they keep giving me a different date and tell me to wait. It seems like they submitted the application very late or made some other mistake and now just covering up and blaming the consulate.

As I have traveled to Singapore in 2015 and got the visa in 7 days only, I dont think the consulate takes this long to decide.

Attaching the phone call recording and the mails from Musafir.

Please help!