Musafir — ticket could not be issued (m-5cvb9)

Apr 29, 2018

Updated by sargmail Hello Management Team,

Kind Attn Mr. Rajesh Pareek

This is the instance in sequence second time with musafr.com

After the ticket booking is done I will receive call from [protected] and would be demanding more money stating reason price is increased. I seriously did not understand the reason for the miss. I am regular travel and whenever this is the issue I see with booking at musafir.com only…

Surprisingly, when I was talking to your executive and said I could see the ticket available same price on indigo site.. the response is let us check and in a minute responded back saying our systems not working.

And for your kind information I am sending the email for the previous instance too. I am really disappointed by your service. Whenever as a customer I have requested to talk to manager the response is “ I am sorry the manager is not available “
Last time I was in fact committed that you will receive call from Senior which never happened. So this time after listening the statement that manager is not available I didn’t even bother to request for a call back. Because I do not see any reason if your teams would have sense to handle customer. Kindly excuse for being little harsh on above statement.

But understand the situation of a customer ticket not booked and money is deducted and if now customer has to made another booking he had to wait for 2 days to get refund and then do booking. And for your kind information I see this as a bug in your systems on any other site if I am doing the booking and price is increased I will be given a caution message that price increased and will be asked to pay revise price. It is definitely I see issue with system which does not refresh in right time and causing incontinence with customers. And when I am only facing this issue second time I can really imagine how many customers would have to go through this situation every day because of system issue’s… And one last observation.. how can that be possible that second time in a row the executive use the same statement that system is down when asked to re check the price..

Apr 30, 2018

Updated by sargmail Hello Team,

I have been sending repeat emails. But it seems the complaint is been forced closed and your customer care executives don’t even give importance to respond on email.

I have called the customer care number.. When enquired about the update on booking reference I am told refund has been initiated.. when I asked why no email on that stating refund initiated and why is that there is no response one mail I..my call is abruptly transferred to Mr. Naveen who has called back yesterday. Note the call transferred without even me know..

Best examples of wrong fit in customer executive industry Mr. Naveen…. Same question I have asked him .. why no email stating refund initiated and response is “I told you on phone yesterday “ does that mean you will not even bother to reply on email answer is nothing… I again requested for call to be transferred to manager and response is same manager not available. I requested that I will be on call please transfer to manager… and I was told okay wait.. I continued to be on call for 3 minutes and then I am told that call will be transferred. Again to my surprise call isn’t connected to manager.

I seriously did not understand why would I bear the excess cost of your system lag.. whenever I go and book a ticket on any website and there is instant increase in price before I would have made payment it will give caution message. Why is it every time issue with your site. Why is it you take customer for granted and make them to adjust with your system lags.

Now step in shoes of customer and think. After booking is done.. did not receive ticket. Tried call thrice on customer care number but never got the call picked up. Then later I receive a call to make more payment. And then get in argument and no email confirmation if refund initiated. Awaited +12 hours to seek any update on ticket. Again call back customer care and been informed refund initiated.. by all this time ticket price have gone up. And who is at loss after all this pain.. CUSTOMER.. does that really help in business.. I think you might want to RETHINK & DESIGN YOUR PROCESS BACK… UNDERSTAND CUSTOMER & WHAT HE HAS TO GO THROUGH WHEN YOU SAY NO TO HIM..

I am looking for a compensation here for what all I have gone thru..