Myindiashopping — item. not delivered

I ordered 3 dvd on myindia shopping.com and paid cash of rs823 through ccavenue. At the item of ordering it shows it will be delivered within 5 to 7 days. Its almost 4 months till now the order is not delivered. I have sent multiple emails but there is no response. Also there is no customer care contact in the site to reach them.in the portal it still shows aa under process.

Order no.[protected] from ccavenue.

I either want my product to be delivered or amount to be refunded.

Please help...