Myntra.com — Casio men blue analogue leather watch

Hi,
I've been using myntra since a very long time from my brother account and now i opened new account on my name.
I have ordered a watch for my friend and a cargo pant for my brother. Order id 114937806459462461503 and 114973795875065372903 on the date of 15 aug 2020 and myntra had delivered a watch exactly opposite to what i ordered and pant, exactly what i didn't wanted. They delivered a half pant instead of cargo.
Now when i am trying to arrange a pick up, they are saying i need to send photographs and then team will verify that and then i'll get a pick up of my product, i say, what kind of service is this, only verification needs to be done from customer side why don't they do verification from seller side before delivering the product to customer, this is litterly became the worst online shopping experience ever. On there request i sent all the images of product like (Watch, invoice, price tag on watch, barcode details). I am trying to call myntra like forever. I started to feel like they are doing it intensionally.

Now the watch i ordered was a gift for a friend who was shifting permanently and he won't be able to recieve and gifts. But he's not available now. How are myntra going to repay that. I # made a huge mistake by trusting myntra this time. I filed complain on myntra they were not giving resolution then i posted complain on twitter i got few response and i felt i'll get resolution but still i am following up and not getting any resolution. Insted they are asking for same images multiple time what i had already sent to them.
I used pinperk wallet money to buy myntra voucher of total rs. 5500/-, and that is now completely wasted, i can't use that on any another site like amazon or lenskart.
I asked them to refund money in my pinperk wallet as i am not going to use myntra because of this experience. On this as well they haven't replied.
Below i have attached the images for your reference. Please have a look on this.
I am frustrated customer of myntra.