Complainant: Garima J
Order ID: #1290477 [protected]
Product: Sports52 Wear Men Hooded Training Tracksuit (Track Pant & Track Upper, Size: M) – ₹768
Date of Purchase: 03/02/2025
Expected Delivery Date: 06/02/2025
Issue Summary:
On 06/02/2025, the Myntra delivery agent picked up my return but engaged in unethical and threatening behavior:
After collecting the product, he returned within 5 minutes, forcefully asked to keep it, and then started ringing the bell aggressively while raising his voice.
There were two products returned, but he failed to provide a confirmation slip.
When I warned him about recording his misconduct, he fled with the products—submitting only one product back to Myntra while keeping the tracksuit himself.
Despite immediately reporting this misconduct, Myntra sent the same agent again for another order, putting my safety at risk.
Myntra has denied my refund for the tracksuit, falsely stating it was "never returned, " despite clear evidence of their delivery agent’s misbehavior.
Attempts to Resolve:
I have made 25+ attempts to resolve this through:
12 emails
15 phone calls
App queries & messages
Myntra has responded with vague excuses, such as “we are searching, ” and has failed to take any action. They have:
Refused to acknowledge their delivery agent’s misconduct
Failed to issue my rightful refund
Neglected my concerns about safety, harassment, and unethical business practices
Despite repeated follow-ups, Myntra has offered no resolution, no accountability, and no apology. Their lack of action has led to financial loss, severe mental agony, and serious concerns about women’s security and consumer rights.
Similar Incidents Involving Myntra:
Delivery Agent Misbehavior: A customer reported that a Myntra delivery boy was extremely rude and repeatedly failed to deliver the product, stating it was not his region. This led to harassment and significant inconvenience.
voxya.com
Return Pickup Scam: Another customer experienced a scam where the return pickup was not properly documented, leading to denial of the refund.
reddit.com
These incidents indicate a pattern of systemic issues within Myntra's operations, particularly concerning delivery agent conduct and return processes. Such recurring problems highlight the company's failure to address internal flaws, thereby compromising customer trust and safety.
My Demands:
Immediate refund of ₹768 for the product fraudulently withheld.
₹2, 00, 000 compensation for mental agony, harassment, and security risks caused by Myntra’s delivery agent and negligence.
Strict action against the delivery agent and a written response from Myntra detailing what steps were taken.
Resolution within 72 hours, failing which I will escalate the matter to the Consumer Court, Women’s Safety Commission, and Media Outlets.
Proof Attached:
Emails, call logs, return pickup confirmation, and complaint history.
Myntra’s negligence is not just a violation of consumer rights but also a serious security risk to women. If this is not resolved immediately, I will be forced to pursue legal action.
Seeking urgent intervention from the Consumer Complaint Authority.
Sincerely,
Garima j
[protected], [protected]@gmail.com
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