[Resolved]  Myntra.com — wrong product received and return request unfairly cancelled

Address: Bihar

Website: Consumer complaints.in

I am writing to raise a serious concern regarding my recent order delivered on 29th September around 2 PM. I had ordered a brown-colored product, but I received a blue-colored one instead. I immediately took clear photos as proof and initiated a return request with all the required details.

The return request was initially approved, and I even received a confirmation email stating that it had been accepted. However, later when I spoke to your customer support team again, I was informed that the return was cancelled after approval due to a "re-investigation, " without any proper explanation.
This is extremely disappointing because:

I followed all steps as per the return policy.

I have photos proving the wrong item was delivered.

I have the screenshot of the approval email.

I kept following up daily from 29th Sept to 4th Oct, and every time I was assured it would be resolved within 24 hours.

I request you to kindly reopen my return request and process my refund or exchange at the earliest.

Please check the case carefully as I have all necessary proof, including photos and emails.

Looking forward to your prompt response and resolution.

Regards,

Sahil

(Register email [protected]@gmail.com