Myntra.com — complaint regarding incorrect product and return denial

Apr 02, 2025

Updated by khushirajhere I recently ordered a ready-to-wear saree, but the product I received was a regular saree, not as advertised. While the color matches, the key feature I ordered it for—being pre-stitched—is missing.

I initiated a return request, but the delivery agent refused pickup due to the absence of a brand tag, even though the product arrived without one. When I contacted support, I was advised to submit a new request under "wrong product received" with images. However, since the difference wasn't visibly clear in the pictures, my request was declined, and the case was closed.

I later came across a customer review (attached) stating the same issue—this product is not actually a ready-to-wear saree. While I acknowledge that I overlooked this review before purchasing, it does not change the fact that the product is misleadingly advertised.