Myntra.com — Complaint Regarding Non-Delivery of Order by Myntra Despite Full Payment

To,
The Consumer Grievance Redressal Authority,

I am writing to lodge a formal complaint against Myntra.com regarding the non-delivery of my order for Hush Puppies Men Textured Leather Slip-On Sneakers, which I ordered online on 29 May 2026. The full payment for the order was made at the time of purchase, and the promised delivery date was 4 June 2026.

Despite the passage of more than 50 days beyond the committed delivery date, I have neither received the product nor been provided with a satisfactory explanation or resolution. During this period, I made several follow-ups through Myntra's customer support channels, but my concerns were repeatedly ignored or met with generic responses.

A support ticket was registered on 4 June 2026 under Incident Number: IN[protected]. However, no meaningful update was provided regarding the status of my order or the reason for the prolonged delay.

As the matter remained unresolved, I escalated my complaint to Mr. Arshwaal Singh, Grievance Officer, Myntra. Instead of ensuring delivery of the product that I had already paid for, Myntra unilaterally closed my grievance and initiated a refund after keeping my money for more than 50 days. This action was taken without my consent and does not adequately resolve the issue.

My grievance is not merely about the refund. I had purchased the product at a particular price and required it for my personal use. Due to the inordinate delay and Myntra's failure to honour its contractual obligation, I have suffered unnecessary inconvenience, loss of time, and considerable mental harassment. The manner in which the company handled my complaint demonstrates a lack of accountability and is unfair to consumers.

I respectfully request the Consumer Grievance Redressal Authority to:

Direct Myntra to deliver the ordered product, if it is still available, at the original purchase price; or, if delivery is no longer possible,
Award appropriate compensation for the prolonged delay, inconvenience, and mental harassment caused by the company's deficient service.
Direct Myntra to improve its grievance redressal process so that consumers are not subjected to similar treatment in the future.

I request your kind intervention and early resolution of this matter.

Yours faithfully,

Sudhanshu Sharma