Myntra.com — delay in refund

Sir, i, b. Ramesh sarma had purchased two shirts of brands john players, flying machine from myntra on their mobile application in the month of january 2018. The order number is : 106886303561754184701 and the amount is : rs.1385.26. I had returned because i wasn't satisfied with it. The courier guy from ecomexpress private limited had picked it and given me the reverse pickup sheet with number :[protected]. It was picked up in the month of february 2018 but even till date i hadn't received the refund. Every time i call the customer care i get a hollow promise of resolving the issue within 48 hours. If at all i had missed my due date to pay for something i would have been charged a penalty but myntra is not even refunding the principal amount and putting me through much pain and agony. Because i'm a nondescript citizen who is only a number in the census data these people have taken me for granted and causing pain to me with their indifference and arrogance, and their arrogance makes me conclude that their driving principle is "might is always right". I humbly request the concerned authority to initiate proper action and enable a speedy redressal. Also a stringent disciplinary action needs to be taken to prune the arrogance of organisations like these who believe that business is all about fleecing the gullible customer.