Myntra.com — Delivery driver denying delivery and arrogance

Website: Myntra.Com

Hi, I had placed an order for Birkenstock on myntra, the first deliveey was delayed and I received a different used and damaged product. A used slipper to be precise. I placed an exchange order as requested by myntra customer service executive. It was supposed to be delivered on 7th nov 2026, it's also delayed as the previous delivery. Today the delivery agent called me with lots of arrogance and told me to go and collect it from him around 1km away from my place. He says if not he will not deliver today and he will see if he should deliver tomorrow or not! He was talking so rude and was saying it's not his responsibility to deliver, you can come and collect from where I amif you want it is what he said. He says he is going in a different way so I have to go there and collect from him.

What kind of a service is this? First of all sending used damaged some other product and on top of that this kind of arrogance from delivery personnel. Really pathetic!!