Myntra.com — Fraudulent Order and Refusal of Return/Exchange - A Loyal Customer's Disappointment

Address: Myntra Designs Pvt. Ltd.Buildings AlyssaBegonia and Clover situated in Embassy Tech Village,Outer Ring Road,Devarabeesanahalli Village,Varthur Hobli,B

I am writing to express my extreme disappointment and frustration as a loyal Myntra customer of over 7 years. I recently placed an order for a V-Mart [V-Mart Men Striped Polo Collar Cotton T-shirt] and received a completely different and unusable product.

Instead of the brand new item I purchased, I was sent a filthy, worn-out garment that appears to have been used. This is not only unacceptable but also a clear case of fraudulent behavior.

Despite the obvious discrepancy, the seller has refused to offer a return or exchange. This is a serious breach of trust and a blatant disregard for customer satisfaction.

I am deeply disturbed by this incident and question the quality control and seller verification processes on your platform. As a long-standing customer, I expected a higher standard of service and product integrity.

I demand immediate action to rectify this situation. I expect a full refund or a replacement of the correct product. Failure to resolve this issue promptly will force me to escalate this matter to higher authorities, consumer protection agencies, and social media platforms.

I hope to receive a swift and satisfactory resolution to this matter.

Order Number:[protected]-3835303