Myntra.com — incomplete order received

Hello Team,

This email is with respect to the product- Lakme- Enrich Cinnamon Brown Lip Crayon.
Order ID[protected]-6464501.
I have ordered this product, Package contain 1 lip crayon and a sharpener.
Reference to above sentence- Lakme website- https://www.lakmeindia.com/lakmeproduct/lakme-enrich-lip-crayon/ (Refer attached pic for detail)
But unfortunately, I haven't received the Sharpener in the package courier. (Refer attached pic)

I am highly disappointed with the service and quality which Myntra assures.
I had called customer care today afternoon, I have requested them for providing the sharpener or compensation.
The executives were so rude, they denied that the package was altered.

I request you now to take a move on this and kindly take my complaint to next level and provide solution.

Moreover, I have also seen many complaints regarding the seller- "WandWagon" on social media and online complaint forums. I hereby request you to take an action against the seller for shipping incomplete products.

I hope my next email to be a thank you email to you for solving my query instead of writing another email and explaining you how things should happen.

Regards,
Disappointed Customer.

(For more details kindly contact me on- [protected]@gmail.com. No spamming )