Myntra.com — My order failed at payment but amount got debited

Address:	530016
Website:	Myntra

This month july 2nd myntra kept some flash sale at exactly midnight 12:00 pm.. So, i tried to buy shoes and socks which costs around 850rs. While am trying to purchase that product via kotak net banking. Otp (One time password) also verified. But, suddenly my ordered got failed.. But, my amount got debited from my bank. So, i called to myntra customer care number which was +[protected] and i explained my issue to them. The very next day i. E on 5-7-2016 i got reply from there in message form. Like,

"dear customer, we regret to inform you that your account got debited but order could not be processed. We have initiated refund it within 7-10 days. We regret the inconvenience caused. Please accept a coupon of rs.400 off on rs.1000 as a goodwill gesture. Coupon details will be shared with you within 48 hours"

But, today is[protected] but, still the amount not yet credited to my account. Please, contact me to get clear idea about the problem.

Name: mamidisetty diwakar
Email id: [protected]@gmail.com