Myntra.com — Myntra refund issue/possible fraudulent activity

Website:

Myntra.com

I had shopped on Myntra during the ongoing 03-08 July 2021 Sale. The order amount was ₹2449 paid using Payzapp wallet. I had to return one of the items worth ₹845 i.e. Quechua by Decathlon. The return was approved for Refund after clearing the Quality Check by Myntra.

On the Myntra app the refund status is shown as "Added to wallet", "Credited instantly". Also it says contact bank with reference number.
There is no reference number, neither any transaction ID related to the Refund. Only thing I have is Myntra's words.

I have attached my Payzapp wallet complete transaction history (also shows balance of ₹1 in my wallet).

I had not received the refund. I tried contacting Myntra call support. I was told due to technical issues, they would not be able to help me with the Refund issue and I should try calling again. As I tried calling again, Myntra support said another call request could not be lodged as the previous one was pending.

I went on to chat support and provided all the information regarding a possible fraud as the same had already happened with one of my friends. The chat support closed my query after 48 hours without even replying a single word and I received a text message saying my query has been resolved.

I tried calling Myntra again today and successfully registered another complaint as the previous query was closed from their side. Now the deadline set by Myntra to resolve the issue is 19th July.

I have attached all the screenshots to my claims.

I feel now the avenues left are reaching out to everyone in the reddit/quora/consumercomplaints.in community. So much of my time and energy has been wasted in the process.

I also feel like suing and starting legal proceedings against Myntra to get to the core of of the "Refund Fraud".