Myntra.com — Near expiry product received and no help with return/refund

Address: WeWork Spectrum, 307, Chincholi Bunder Road, Malad, Rajan Pada, Mindspace, Malad West, Mumbai, Maharashtra 400064

I have order cosmetics from Myntra on Tue, 7 May (order no. 126677531783522287501) for ₹ 1359. This product is expiring in August 2024. Because of getting near expiry product.
I raised ticket for this on 10th May, as app doesn't allow return (replacement is also near expiry).
As of 19th May, still no return or refund has been provided.
Customer care keeps delaying through phone calls and no acknowledgement is provided in the ticket.