Myntra.com — No refund after product indefinitely delayed

I placed an order on December 28 (Order ID: 128725408204917849903) for an Allen-Solly shirt, expected delivery January 1. It’s February 3, and I have neither the product nor a refund. Customer service is pathetic—constant lies about 'waiting 24/48 hours.' Even after escalation to the grievance team and CEO, nothing has happened. I paid through UPI and demand my refund immediately. Myntra's service is disgraceful and irresponsible. This is outright fraud.