Myntra.com — not delivering sneakers whose advance payment has been made.

shiromani

from Gurgaon, Haryana

Address:	122001
Website:	MYNTRA.COM

Myntra customer care number
+[protected]

Subject: Myntra order FOR NOT DELIVERING SNEAKERS NEITHER REFUNDING MONEY

I ordered two pairs of sneaker from myntra on 1st of July 2018 for which the payment has already been done through net banking ( details are given below). I was supposed to receive my order on 9th of July’2018 as if was scheduled. On 9th if July 2018 I received a message from myntra ”Out for Delivery: Your order for Catwalk Women Black ... and 1 more item(s) is out for delivery and is expected to be delivered today by AKHIL TYAGI 1 (Phone: [protected])” but by the end of the day i got another message which was: “Order Undelivered: We were unable to deliver your order for Catwalk Women Black ... and 1 more item(s) on 09 Jul 2018 due to some operational constraints at our end. We will come again and deliver.” But after that no attempts has been made to deliver my order. After waiting two days i raised a complaint against it and the customer care executive asked me to wait for 48hours. I waited for 48hrs still I didn’t receive my order so i raised another complaint and then also i got the same response from the company’s customer executive. I have called the customer care executive almost 5-6 times from 11th July to 17th July 2018 but still no action has been taken to resolve my problem and deliver my product.

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Myntra.com customer support has been notified about the posted complaint.

Jul 17, 2018

Updated by shiromani Myntra customer care number
+[protected]

Subject: Myntra order FOR NOT DELIVERING SNEAKERS.

I ordered two pairs of sneaker from myntra on 1st of July 2018 for which the payment has already been done through net banking ( details are given below). I was supposed to receive my order on 9th of July’2018 as if was scheduled. On 9th if July 2018 I received a message from myntra ”Out for Delivery: Your order for Catwalk Women Black ... and 1 more item(s) is out for delivery and is expected to be delivered today by AKHIL TYAGI 1 (Phone: [protected])” but by the end of the day i got another message which was: “Order Undelivered: We were unable to deliver your order for Catwalk Women Black ... and 1 more item(s) on 09 Jul 2018 due to some operational constraints at our end. We will come again and deliver.” But after that no attempts has been made to deliver my order. After waiting two days i raised a complaint against it and the customer care executive asked me to wait for 48hours. I waited for 48hrs still I didn’t receive my order so i raised another complaint and then also i got the same response from the company’s customer executive. I have called the customer care executive almost 5-6 times from 11th July to 17th July 2018 but still no action has been taken to resolve my problem and deliver my product.

Kindly help.

Ashima bajaj
Care of Shiromani Bajaj
[protected]/[protected]