Myntra.com — order not placed but amount has been deducted from account

Address:Laitumkrah, East Khasi Hills, Meghalaya, 793001
Website:Myntra

I tried to order an Adidas bag from Myntra on the 15th of July 2019 of amount inr 2689. I got a message that the amount of inr 2698 has been deducted from my account but the order has not been placed and is still in my cart. There was also a glich in the website after the amount was deducted. I have also checked my bank account balance and i am sure that it has been deducted.
I will be very happy if you kindly return the same to my account.
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I recieved my parcel today nd i want to exchange the product but the product delivered option is not working... However i recieved my product... Plz check it soon
My Myntra account has been blocked without any prior notice or communication i had myntra credits in the same and one prepaid order which is still undelivered.

Want to file a complain against Myntra.

My email id is - [protected]@gmail.com
meghana thakkar's reply, Jun 6, 2019
Called the customer care department several times but everytime they ask for 24 hours..its been almost 3 days now but there is no communication from the team myntra
Actually i have collected the insider point by mistake so please at least exchange my dress other wise it is wastage for me and 4000 rs is very higher amount..now i will not busy anything from myntra if you guys are not refund my amount

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