[Resolved]  Myntra.com — Pathetic experience on Myntra shopping!

Address:

Pune, Maharashtra

I had very pathetic experience on Myntra shopping! I ordered two shoes from Myntra on 27th Sep (Order No[protected] and before placing the order I called help desk to understand delivery time etc and customer representative said it takes between 3-5 days depending on location and as my delivery location was Pune it should not take more than 5days. I ordered the good after that I called call center and as per audio message goods were dispatched and I should be getting the same on 3rdOct however when I called customer care on delivery date about by what time I will receive the delivery of goods I got to know that it is actually not dispatch and I will get further update after 3 days on next delivery date. This was most frustrating that on the day of delivery I got to know that its not at all shipped to me and Myntra will confirm the next delivery date only after 3 days. I asked customer executive to arrange my call with next level of escalation and he did the same but next level was not at all supportive and suggested that I can cancel the order. In past I ordered goods from other online mode eg. Flipkart etc but never experience pathetic service like this and worst escalation team who is not at all ready to assure smooth delivery. I learnt my lesson that I should not have tried Myntra (fo rme new shopping site); it seems they don’t need customers. I would strongly rate very poor service of Myntra and would not recommend Myntra for shopping. Chetan Doshi ([protected]@rediffmail.com)