I am writing to express my dissatisfaction regarding the refund for my returned order, which has still not been credited to my bank account despite being informed that the refund has been initiated from Myntra's end.
It has already been one day since the refund was supposedly processed. When I contacted your chat support, I was informed that the refund had been initiated and that nothing further could be done from your side. However, upon contacting my bank, I was clearly informed that no refund amount has been received or credited to my account.
What is even more disappointing is the complete lack of support from Myntra. The callback option available on the Myntra Services app does not work, and despite multiple attempts, I have not received any response or call from your customer care team. As a customer, I find this extremely frustrating.
Adding to my concern, the product delivered to me appeared to be of questionable authenticity and did not meet the expectations of the brand advertised. After facing issues with the product itself, I am now being made to struggle for my own refund.
My money remains blocked, and neither Myntra nor the bank is providing a clear resolution. I request you to urgently:
Provide the refund reference number/UTR/ARN for the transaction.
Share proof of refund initiation.
Escalate this matter to the concerned team and ensure the refund is credited without further delay.
Arrange for a callback from a responsible customer support representative.
If this issue is not resolved promptly, I will be compelled to escalate the matter through appropriate consumer grievance channels.
I expect a prompt response and resolution.
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