Myntra.com — Refund of return product declined

Address:	Akola, Maharashtra, 444004
Website:	myntra app

Dated 03.01.2016 To Myntra Customer care Team Reg – Complaint against Return product “Roadster Grey Skinny Fit Jeans" (Order Number:[protected] worth Rs 977.04 With regret I have to make complaint that I bought above referred product and due to fitting problem I have initiated its return through Return ID: 10698497. Your company have major negative aspect of Return Policy as your company did not provided pickup facility, No Communication over telephone, No authentic Authority to contact etc. On 23.12.2015 I have to send the above products through Speed Post (Pic Enclosed) along with Order Number: 99170279 Return ID: 10858911, Order Number: 99170279Return ID: 10858900 and Order Number: 99104536Return ID: 10698598 to Vector E-Commerce Pvt Ltd. CTS NO-1386, Lower Ground Floor, Acropolis, Marol Church Road, Near Airport Metro, Andheri East, Anugondanahalli Hobli, Hoskote Taluk Mumbai - 400059 I confirm that the parcel packet was consisted of 4 Cloths including “Roadster Grey Skinny Fit Jeans" having Return IDs as mentioned above and total weight was 1646 grams. The Post office charged Rs171.00 as well. I was shocked to note that your company informed me approval of refund status of only 3 return products Return ID: 10858911, 10858900 and 10698598 and not Return ID: 10698497. Today I got message from your team that “According to the revert from the concerned team, "Roadster Grey Skinny Fit Jeans" has not been received at our warehouse.Hence your refund request for the same has been declined.” I totally condemn the decision of your company as I am not going to bear monetary loss of Rs977.04. (My Hard earned Money). I request you to enquire into the matter meticulously as I do believe that there is some error or fraud or theft like activities appeared in your warehouse. I have good faith on your company and as such on 02.01.2016 I purchased more products of more than Rs 4000.00. If I have to face such kind of behavior I would no longer be your customer anymore. Kindly cooperate and reconsider the matter and initiate refund of Rs 977.04 at the earliest. Rajeev Tiwari [protected] [protected]@gmail.com