Myntra.com — regarding non initiation of my refund process of my product which I refused to take delivery.

Address:	Bangalore, Karnataka
Website:	www.myntra.com

This complaint is regarding :-
Order No:[protected]-4301201 which is Placed On: 09 Jan 2019 MY name-ABHINAV ARUN I had ordered for a United Colors Of Benetton (Men Green & Purple Slim Fit Checked Shirt)amounting rs 1713.18 by payment mode of SBI Net Banking. . My Issue- On 16 th january i refused the delivery of product by calling courier boy.Tthe order got refused and being returned to Myntra.Next it has been 5 days neither i got any email or message regarding my refund initiation process which usually happens in case of non delivered items automatically, forced by which i had to call customer care department of MYNTRA. Now first time i called customer care, i got reply that my refund has been initiated on 19th January, i asked for bank reference id and said that, regarding that i had not got any email or message which usually comes after order got returned, they simply said dont worry wait for atleast 7-10 days to reflect it I into your account.but they denied giving bank refrence id .After 2 more days i again inquired customer care department, this time they said order status is only showing being returned to us, but the message has been sent and return has been initiated, check your spams to which i denied and said i didnt received any.Same day i again called them and wanted them to check my order status simply, they checked and said return has not been initiated, message has auto failed, some technical issue, and and taking complain and told me to wait for 2 more days. I dont understand why they are giving different information each time.This is very unprofessional.I just want my money back and irequest for it which is my legal as well as fundamental right.I am giving proof of my issues.