Myntra.com — Replacement of Defected Samsung Watch Active 2 LTE

I had purchased Samsung galaxy Watch Active 2 LTE 44mm from Myntra which was delivered to me on 3rd of August 2021. As after using for 2 days i got to know that the watch was having issues and the battery was draining rapidly it was not working even for more than 6 hours so i had made a replacement request to myntra customer care on 5th of August as they told me that i had to visit Samsung Service Center for this issue. I went to Samsung service center 3 times but due to their time limitations and non availability of that product they not accepted my request, so on 9th August i went to Samsung service center at Vile Parle and explained them the issue they told me that the replacement would be done by Myntra only as the watch is purchased by online platform and not by any local store so i was guided by them to get the watch replaced by Myntra before the return policy period ends. As of the Samsung return policy for defected product will be returned within 14 days of purchase. On same day i had again escalated to Myntra customer care for replacement they told me that i will receive the update before 18th of August, i told them that the Samsung return policy will end on 17th August so to update me for replacement befor that. However today on 12th August 2021 i received an update from Myntra that for replacement i had to contact Samsung support so i had again visited Samsung service center and requested them to inspect and confirm that watch is defeated or not so today on 14 th August 2021 samsung service center had inspected the watch and confirmed that it is a defected watch so to make a replacement request and get the watch replaced or as per brand policy i can return the product.

So request to myntra kindly replace my watch or refund my money back before i file a cass against myntra.

Regards
Aman Ansari