Myntra.com — Return creation

My name is Richa Kalyani and my contact no is [protected].Recently I ordered a dress from Myntra which was Aadat ethnic embroidered round neck mirror work cotton ananrkali kurta, size XXL having order ID #128417813621852020101 .But after delivery of the item I found out that the fitting of kurta was not good so I ordered an exchange for the kurta .On the day when my exchange was to be delivered the delivery boy did not came to my doorstep and put my exchange on hold for no reason. I right away called myntra customer care team and they assured me that they have raised a complaint regarding this and my exchange will be delivered. For last one week I have been calling myntra customer care team regarding my issue but they took so long to resolve my complaint that my exchange was not delivered and now they have cancel my exchange .I tried to create a return for the dress since I had size issues and it is not fitting me properly because of customer care delay in solving my complaint return window has been closed now and I cannot create a return for the dress.I am requesting you to please create a return request on my behalf since I dont want to keep this dress because it is not fitting me properly. Please do the needful as soon as possible. Regards.