I am writing to lodge a formal complaint against MY TVS Service Center, located in RR Nagar, Bangalore, for their complete failure to provide the promised service and the undue delays in returning my vehicle. My Booking ID is 4274566 and my customer code is KRRN-9409.
The details of my complaint are as follows:
1. Timeline of Service and Delays:
On 30th March 2025, I submitted my vehicle for service at the MY TVS Service Center, with the assurance from Prithvi that my car would be serviced and delivered on the same day.
On 30th March 2025, I was informed that parts were unavailable, and the delivery would be delayed to 31st March 2025.
On 31st March 2025, I was again assured by Mr. Santosh that my car would be delivered by evening. Later, I was informed that the car needed to be washed and would be delivered by 1st April 2025.
Despite multiple attempts to contact Mr. Santosh, I received no response, and later he informed me that he was on leave, directing me to Mr. Lingam.
On 1st April 2025, I was told that the motor was not functioning, and my car would be washed outside by a third-party vendor, with no timeline provided for the delivery of my vehicle.
2. Failure in Communication and Customer Service:
I have been continuously contacted by Mr. Srinivas and Mr. Praveen from the sales team, who repeatedly assured me that the service would be completed promptly. However, since the car was taken into the service center, they have failed to provide any updates or respond to my calls.
I have been left without any clear communication or resolution for three consecutive days. This prolonged delay is unacceptable and demonstrates a serious breach of service and failure to fulfill the agreement made at the time of service.
3. Violation of Consumer Rights:
According to the Consumer Protection Act, 2019, consumers are entitled to receive goods and services within a reasonable time, and they are entitled to a remedy in case of defective service.
I have made several reasonable attempts to resolve this issue with the service center, but the lack of communication, continuous delays, and unfulfilled promises have caused me significant inconvenience, distress, and financial loss.
Furthermore, the absence of any proper justification for the delay or a clear action plan has led to a situation where I am unable to use my vehicle, which is a direct violation of my consumer rights under the law.
4. Request for Immediate Action:
I respectfully request the immediate return of my vehicle along with a detailed explanation of the delay, including why the motor and other parts were unavailable for service, why no updates were provided, and why there has been a lack of proper communication.
I also seek compensation for the inconvenience and distress caused due to the unacceptable service and failure to adhere to the agreed-upon timelines.
If this matter is not resolved promptly, I will have no choice but to escalate it by taking legal action. I will be seeking a resolution through the Consumer Court and requesting appropriate compensation for the damages caused.
Thank you for your immediate attention to this matter.
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