Dear MYTVS Management Team,
I am writing to formally raise a complaint regarding my recent service experiences with your Chemancheri and Perungudi branches.
I have had four service experiences with your team, and unfortunately, my overall experience has been extremely disappointing. The communication from the service team has been very poor and, at times, completely inadequate. I did not receive proper updates or clear communication regarding the work being carried out on my vehicle.
More seriously, my vehicle was damaged while it was in the care of your service team. This is completely unacceptable, especially when I entrusted my vehicle to MYTVS expecting professional and careful handling.
In addition, the quality of the cleaning and other service work provided was also very poor. The vehicle was not returned in the condition I expected after paying for the service. Considering the reputation of MYTVS, this level of service is highly disappointing.
This is not an isolated incident, as I have faced poor service and communication repeatedly across my past four visits. I therefore request that your management:
Investigate my four previous service experiences in detail.
Review the circumstances in which my vehicle was damaged.
Take responsibility for the damage caused by your service team and arrange appropriate compensation/rectification.
Address the poor quality of cleaning and other service work.
Review the communication and customer-handling practices at the Chemancheri and Perungudi branches.
Provide me with a clear explanation of the corrective action that will be taken.
I request that this complaint be escalated to the appropriate senior management team and that I receive a proper response at the earliest.
I hope MYTVS will take this matter seriously and work to restore my confidence as a customer.
Regards,
G.Rajesh
TN10AZ6630
[protected]
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