MyTVS Complaints & Reviews

Just for oil change and water wash they charge 1200/-. Even a screw is not tightened. They try to replace many parts and i[censored] ask questions they will compromise and use the old parts. Many issues post service like self start not working, engine cuts off etc. Can't reach customer care even after mails, and we have to explain to many and u will get reply as "Sorry" and they won't call u again. Don't give money for petrol or leave bike with petrol, I recieved with empty tank even after giving money for petrol.

Hi, mytvs pushed me to take my worst experiance into cunsumer forum, before i'm writing here to address management about my bitter experiance with mytvs.. weeks before i got call from go bumper anout my vehicle service and they referred mytvs ambatur. Since i had good opinion about tvs i decided to go ahead.. after that i felt very bad about my decision every day, becase, day one i got text msg you approved for Rs. 1460/- for your Nissan car service, which i was not approved, day 2 one of your service engineer Mr. Imran called and informed need to change some parts and accessories which will cost you around 25000/- which i was not prepared financially, but after the discussion i said ok and go ahead, day 4 i received another msg and made me into shock and depression. The msg was thank you for approving Rs. 52087.48, again which was not approved by me and discussed with me at all. I was really surprised and upset about the worst process made by mytvs and understood that the people try to make the customers fool and extract more money to achieve their targets. But this is not away. Again i called Mr imran and demanded for explanation, but he not given any convincing replay to i paid entire payment and ask for my car delivery. No response for one hole day. Again i called this guy and got irrelevant answer. Understand that they don't have any courtesy only moto to extract money from customer.. all the worst experiance i am going throgh i am not received single call from any one from my tvs expect payment call.. its most worst part.. finally they deliver my car through 3rd party car driver and informed don't stop vehicle any where because of low battery !! How dare the service vehicle delivery without even a battery charged?? I can't even test drive to check my car status after spending 52000/- hard earned money. Another worst part manager just texting in whats app with cool attitude not even bother about customer pain.. i am wondering that my tvs paying salary to this guys ?? Do this team having any knowledge aboit customer care or customer retention agenda through atleast bare min customer experience.. really this lethargic approach screwed up my temper..

I had given my car for AC check-up on June 9, 2022 at MyTVS Ambattur. The cooling was low and I was told by the executive that it is best to change the AC and he gave a long list of explanation about the compressor, a noise that is coming from the car etc.
Then I was told about a total estimate and I agreed to it. Its been more than one month now and I am fed up following up with CRM and other executives. I have visited the center multiple times now and I don't see them going towards the right direction. Last time I visited I requested them to give my car back so that I can give it to some other center and have it reviewed. The promised to resolve in one day and asked for one last chance. It's been a very frustrating experience as the response from the CRM is pathetic and they don't attend my calls (I call them at the max once in three days) Very frustrating experience for a simple AC problem in the car. I request someone from complaints team to look into it as I believe my car is struck with an incapable team that has zero understanding of customer service. Hope it reaches the right team.
Car: TN 13 A 2894
Brand: Fiat Linea Petrol
Issue: AC cooling is not good

I now doubt it the need for changing AC itself was valid looking at the capability of the team. Kindly do the needful.

I left my car for ac service in mytvs service center, Salem on 11/07/2022
And after service I got an job card with declaration mentioning that if the car is damaged or fired in mytvs service center premises the whole responsibility is on the car owner. The place where I have to sign was signed by the advisor with a fake signature. If anything happened to my car I will not be able to claim over the company
I called to the concerned service center and asked for clarification but the manager is using sarcastic words and filthy language and the advisor is not giving any proper reason and its totally a very bad behaviour and fraud activity from the company side to the customer
I'm gonna file a complaint against this issue
I want a immediate response for this issue or else the particular service center will face the consequences

Hi, i have given my car in MyTvs Ambattur for Dent correction. The work was done but had some paint stains in other doors which was not reported, my sunglass, usb pendrive, god idol were missing during delivery. Issue raised to the concerned service advisor but not getting proper response.

Hello team,
I have booked my car Alto 800 TN 41 AV 9324 for repainting work in mytvs perungudi on 06/06/2022 & got delivered on 09/06/2022. Repainting work is fine & no concerns but my solar air freshener which sticked on dash board was missing during delivery & I raised a complaint on 11/06/2022 but I didn't get proper answer from the mytvs team about the missing item. Please do the needful. I have attached a image of the air freshener available after painting in the shop floor
Thanks

I gave them for servicing .The servicing wasn't done properly. They said they have changed the disk which cost around 3000+ rupees but they didn't change it but billed the amount. And they didn't even do the foam wash or water wash. For your service I paid a total bill of 4474 rupees which does not even cost 500 rupees .

They broke bikes engine chamber and now engine oil leaking like a tap water. And single problem has not been fixed when they did bike service.

Why are you guys cheating the customers? I can show you now the dust itself is not gone from the bike which means they didn't even properly do a water wash. but took a bill amount of 4474 rupees.

My car Alto 800 ( 9 months old) has lost the beauty of a new car on the whole left side after painting through insurance. The shine of the new car is gone as it looks like 5 years old car and it was painted through a local workshop.

MyTVS service has ignored the half of bluffing process after the paint.

I write this with immense anger and mental trauma caused by your service center at Chennai Ambattur. I gave my vehicle bearing registration Tn 02 BA 0754 on 31-may-2022 for General Service, spare replacement and painting work.Till now the repair work has not been completed fully and I very clearly informed the service engineer that I will opt for painting if the final bill for my repair and service does not exceed my budget . After multiple follow up I got the final invoice through whatsapp on 04-Jun-2022 and I informed the engineer not to send the car for painting work as it had exceeded my budget and I told him that I will take delivery on 07-Jun-2022 . To my surprise when I visited the workshop on 07-Jun-2022 I could see the vehicle’s paint work has started without by consent and I was informed that the Manger Mr. Babu has told the body shop in charge to start the work stating that he has obtained the necessary approval from me, which is blatant lie .

I am thoroughly disappointed with the total lack of professionalism and transparency . Seek your immediate intervention to deliver my vehicle today in as is condition .

Note : Even now the silencer problem has not been fixed

20 days before my ford fiesta had a compliant of alternator pulley sounding problem. When i was shown in my tvs authorised center in arakonam. They told me pulley & Bearing was broken which needs to replace.

After a week they told alternator got shot circuit and need replacement.
Last week the replace alternater and delivered my vehicle on 17.05.2022.
Charged as along with labour Rs7500/-for that. On the way vehicle was stopped. Again i am unable to start again.

Compliant raised immediately. No Proper response. I am running behind them for the past 8days.
Kindly take this as compliant &resolve the issue.

C. Dhinakaran
[protected]

What the heck service you are providing? Do you fool people around and do business? I will file a case if you are not giving complete refund. Bike was completely fine before service but soon after the service, clutch is broken and accelerator is broken also no water wash. No chain lube nothing you people did and received money 2600/- .
You spoiler will regret for this surely
I need immediate refund.

I have done my Hyundai Eon (TN02AW4020) tinkering working in myTVS Ambattur. My car was having damage in the trunk with the dent and the trunk could not be opened with keys. I left my car for dent work on 09th May 2022. I had initial discussion with the advisor, not sure about the name, his contact no is [protected] and then Mr. Surendar has been assigned as my advisor ([protected]). As per my suggestion, he processed the insurance claim with Royal Sundaram for the trunk repair and got the approval. The car was in myTVS garage for 2 weeks and delivered to me on 21st May, 2022. The dent got repaired and painting work was done properly. When I tried to open the trunk with keys, its not opening. I called the advisor, he mentioned that the trunk lock was not part of claim and it can not be claimed. if I approve he will order the new set of locks. He has not clearly prepared the claim and also not conveyed anything about this during the service period. During the discussion, he was trying to convey the message that the trunk lock can not be claimed in the insurance and disconnected the phone in middle of the conversation. Its not correct. Also, myTVs mentioned that as a complimentary they will replace the wiper blades. I also reminded the same to him on 21st Mar prior to delivery. Also I requested to remove the stickers and clean the exterior properly. Nothing done apart from painting. My concern is - He is not paying attention to the customer complaints, rather blaming the customer. I need two things to be addressed 1. Trunk lock: 2. Wiper blades replacement as committed. Please do the needful Thanks - Parthiban ([protected])

Hi Team,

I left my Honda city vehicle( TN 38 BU 3802) in Coimbatore MyTVS workshop ( opposite to Avinasilingam University, Coimbatore ) on Jan 14th for accidental repair and full body painting. My TVs promised me to deliver my vehicle within 30 to 40 days from the date of appointment date. It’s been more than 4 months still MyTVS team is doing my car repair and painting work. I enquired many times about my car service status and no one is properly responding to my concerns. When I visited in person and they are asking me to give additional time. Also the painting work and repair work which they have done so far is not completely satisfied to me and complained about the same. For rework also they asked me 1 week of time line and I have given more than 20 days and still they are working on the complaint. I don’t know why my tvs is taking more than 5 months for my mentioned and what the managers and higher officials are doing with respect against customer complaints . Very worst service experience in MyTVS I ever had in my life time.

Service adviser name - Sherrif ( MyTVS -Cbe
Contact number : +[protected]

I have mentioned don’t above service adviser name who is taking care of my car service. He never communicated true information to me whenever I ask whether my car work is completed and his answer is ‘yes sir it’s done and you can come and take your vehicle’. When I visited the service centre he will take leave and repair work will remain as it is . Not sure why he is communicating fake information to me always . It’s been four times he did same to me . Manager is also not providing proper response . I’m very fed up with my service experience with MyTVS . This would be my last service in your organisation and I will never ever recommend your service centre to anyone and will circulate this to social
Media soon with appropriate proofs and audio’s from service adviser who communicated false information to me.

My vehicle TN10 ALL 3315 was serviced by Amabattur branch Chennai. the left black door lock was having a problem.They informed door handle needs to be changed and charged me for that. Vinoth was the person who worked on this.

Initially, they said during the delivery, they informed I can come and fix the handle in the next 2 days since its needs to dry from painting
After 2 weeks, they said they need to check where the parts is place, so they wanted 2 days' time
After 1 week, there was no answer then it moved to Lalitha from customer care, she wanted to check with spares team its been 2 days now and no answer for my call. Having pathetic experience from them spent almost 20, 000 for the service unable to enjoy that.

Bought a heavy duty tire inflator, which is not working while filling air in the tire, and provided service to fix it
Mu contcat numbar is [protected]

Its been 8 days since the vehicle was given for service. i was informed by Mr. vinod on last Saturday that the vehicle is on the way back from the service station.but still the vehicle not delivered. i made 30-35 calls during these days. he didn't even bother to take calls. the number [protected] stopped taking my calls worst ever service by servicemen. i have been paying 2000rs everyday for taxi in the absence of my cars.
i dont know what they did to my car.
black color swift TN04AL 0045

I availed home bike (TN06A3467 - Suzuki Access) service from GoBumpr in the month of January 2022. After the home visit, the technician informed that the magnetic coil unit is faulty and needs complete replacement. It took 45 days with multiple follow-ups to get this rectified. Post the coil replacement, I was told that the coil is faulty and this needs to be rectified at MyTVS medavakkam. It is almost a month and I have spent so far INR 7000/- and no signs of my bike. On 22nd a technician from MyTvs Medavakkam, called up and said i have to spend another INR 13000 to get the bike repaired. I still do not understand why a bike which required only servicing requires replacement of every part costing INR 20K. Adding to this, I am not sure whether I will ever get my bike. If I do not get my bike by this week, I am filing a police complaint and include the technician's name who visited my home to take the bike. I am fed up of your service, all I need is my bike back.

Vehicle given for Service and Repair. There was a issue where coolant was boiling and Overheating. They kept my vehicle for 1 month. But not resolved the issue. And charged Rs. 11949. Also after that they created more problem in car. Engine missing problem created. I paid them because wanted to get rid of them as i had worst experience with them. And release the vehicle. They could have done worst to it

I Gowthul Alam an Advocate,
Am very disappointed with MyTVS which is located in Guindy industrial estate
I left my car Maruthi Ciaz TN06 W1392 for repainting as a result the repainting was horrible
In my car there are still dents, scratches and bubbles all around the body of my car Maruthi Ciaz
I Complient to the consent person about this who took this issue very lightly and simply gave me a reply that is not a big issue sir
I need my car to be delivered in a proper way by rectifying all sorts of problems which was done by My TVS Guindy industrial estate persons
I have paid the price asked by the consent authority person from My TVS Guindy industrial estate so I will not take back my car until the problem is resolved.

My car was taken for a quick service yesterday morning, but so far it is not returned. I get no response from the garage as well even if I call. I booked through gobumper. Kindly do the needful.