| Address: Arekere Manjunath layout |
Hello Team,
I am writing to raise a concern regarding the service experience for my Toyota Urban Cruiser (KA01 MZ 4104) at MyTVS, Hulimavu, near Meenakshi Mall.
My vehicle was picked up on 2 July 2026 for a general service. The only issue I reported was a noise coming from the wheel, which I explained to the service supervisor, Guru. After inspection, I was informed that the brake discs, brake pads, and a few other components needed replacement to rectify the issue. Based on the diagnosis, I approved the required repairs and ordered the recommended parts.
After several follow-ups, the vehicle was finally delivered to me on 8 July 2026. However, immediately upon receiving the car, I noticed that the brake pads had not been fixed properly, resulting in a significant noise from the wheel. I had to return to the service center again to have this addressed.
Unfortunately, despite the additional visit, long wait times, and repeated follow-ups, the original issue remains unresolved. In fact, there are now additional noises that were not present before the service. I have been trying to contact both Govind, who initially coordinated the service, and Guru, but my calls have gone unanswered.
I have spent approximately ₹16, 000, trusting MyTVS to resolve the problem professionally. However, I am disappointed that the issue still persists and that I am required to continuously follow up for updates and support. This experience has left me questioning the level of customer service and commitment provided to customers.
I request your immediate attention to this matter and a prompt resolution of the issue.
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