MyTVS — Poor quality of AC repair and customer support

Address: Perungudi chennai

Hi,

I spent almost 50,[protected] in Sep 2023 and 25000 in June 2024) for my car TN02BC0254. But within 4 months the AC was not functioning properLy so after 4 months from Jun 2024 service was done by Perungudi TVS, but since the product was under warranty they managed somehow and repaired AC. Now its after 8 months of service again AC problem for which myTVS saying cooling coil is gone mentioning 6 months warranty is over.

So, low quality by myTVS even after spending 50k within 1 year 4 months replaced product is having problem. i am driving car past 20 years and this is my 3rd car, but facing this type of low quality problem only with this car for which ac REPAIR was done by myTVS perungudi.

If a person like me who has 20 years of driving experience face low quality that too i didnt use in summer past 7 months where load for AC was low then people who are beginners are really pity who gave the car in myTVS perungudi chennai

Many times i told to send back the old part which was replaced by new product but they never returned the old product.

This time i want the old part to be sent back to me and going to see the quality of new part they are going to put in the car.

I sent multiple emails to customer care but no action taken, only first time when i emailed they sent reply after car given to myTVS since customer care executive asked to give the car again to recitfy, i gave the car again to solve AC problem on 13th Feb 2025 morning and till date no update from myTVS whether problem will be solved or not.

Why so worst customer support from myTVS

Thanks,
Sathish S
+91-[protected]