Nafa.in — payment not received for sold gift cards

I emailed them on [protected]@nafa.in 3-4 times regarding my payout request, they mention over there that within 24 hours they will send payment into my preferred pay out method as Paytm, but still there is no payment received in my paytm account, they never respond on their support email, even i purchased big bazar voucher worth 500 but that is invalid shown by merchant so that is again in loss, so i request you to take it serious complain, may be they are running big fraud company, my payout request numbers are here
Registered email - samkit.[protected]@gmail.com

92849 Cleartrip ₹ 1, 611.2 14593 - - - In Process
92847 Domino's Pizza ₹ 89.3 14522 - - - In Process