National Highways Authority Of India [NHAI] — I am complaining about senganur toll gate staff rude behaviour

Address: Senganur, kumbakonam

Very poor experience at this toll gate. The staff are extremely unprofessional and irresponsible when dealing with customers. They issued a monthly toll pass to an old ID without my consent, and when I raised the issue, they didt accept and arguer with not refunded which my amount was deducted from my fast tag. Staff mistake they even not asking to deactivate old id or which I'd to recharge monthly pass. This kind of careless service is unacceptable. I hope proper action is taken and better staff training is provided