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National Highways Authority of India [NHAI]
National Highways Authority of India
Customer satisfaction rating: 3%
3932
COMPLAINTS
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National Highways Authority of India [NHAI] Customer Care

Website:
Facebook
Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2499
down
754

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Customer satisfaction rating
3%
Complaints
3932
Pending
0
Resolved
115
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] related photos (1903)

National Highways Authority of India [NHAI] Complaints & Reviews

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FastTag Linked Vehicle Number: HR29AF6633

This is to bring to your notice that I have entered Eastern Peripheral...
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S
Jan 7, 2021
I am using the toll gate at sriperumpudur, chennai. all my vehicles are using fastag, I am finding the toll gate at sriperumpudur and ambattur tollgates which do not use their scan machines properly. Insoite of suffucuent balance in the fastag, they insist on cash and pickup a quarel with the drivers.
Please see that they are having their equipment properly and behave themselves properly to function a smooth flow of vehicles through the toll.They are more intrested in a fight than a smooth transit.

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    Dear Sir/Madam,

    I have observed that Suratkal toll collection is illegal
    The toll collected from vehicles...
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    I have applied for Physically Challenged FASTAG on 29/02/2020 at RO Mumbai, NHAI but till now I have not received any FASTAG after laps of allmost 11 months.
    Currently I have to face many problems at Toll plaza but no one seems bothered about this. Could any one Help me.
    Regards
    Dhananjay D Gadhave
    FASTAG for Physically Challenged

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      R
      Jan 6, 2021
      For Trip no[protected]
      I entered the KMP expressway from Kundli and got down at Malwika plaza
      I was wrongly charged Rs 205/- for the trip
      Please reverse the charges as Kundli toll is not working due to Farmers agitation.

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        D
        Jan 6, 2021
        Dear Sir,

        I travelled Sangli from Pune and crossed Tasawade toll plaza, Satara, Maharashtra 2 times. Both...
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        Reference-Paid Rs. 60.0 FASTag toll fare for vehicle reg. no OD01Q5656 at SERGARH TOLL PLAZA on Jan 4, 2021 09:58:19. Toll...
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        A
        Jan 6, 2021
        Dear Sir/Madam,
        My NHAI tax free bond used to remit the annual interest rate to Vijay Bank, now the VIiaya Bank has been quired by Bank Of Baroda. Hence I need to update NHAI with new bank account and IFSC details. Can you please giev the details on how to do it?

        My contact details are:
        Email : [protected]@gmail.com
        Mob : [protected]
        Regards
        -Ramesh Ajjampur

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          H
          Jan 6, 2021
          On 01st Jan 2021, I travelled to Khimsar from Jodhpur where I crossed Netra Toll Plaza @ 12:48 Hrs.

          While...
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          M
          Jan 6, 2021
          I have been traveling from thoothukudi to tirunelveli on 02/01/2021.i passed VAGAIKULAM TOLL PLAZA on 02/01/2021 09:25:42...
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          N
          Jan 6, 2021
          Hi,

          Unscientific road humps in NH69 from Y hunasenahalli to chintamani
          many 2 wheelers and 4 wheeler vehicles are facing problems.

          Please build the Road humps in scientific manner.

          Thanks
          Nagesha S

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            I travelled on 10.12.20 and crossed Ponnambalapatti toll plaza, Tamilnadu for which necessary toll charges were debited on...
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            R
            Jan 6, 2021
            I am FASTag ending 3184 user taken from Punjab National Bank on my Car Reg No UP 15 AZ 7462

            I have travelled...
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            V
            Jan 6, 2021
            As per SMS received in my mobile, "You have paid Rs 50.00 against Transaction ID [protected] for Toll Charges at Pundag (JH01DV1621) on 05-Jan-2021 03:00:49 PM. Your new tag balance is Rs.45.00 - IHMCL.
            While I reached at Pundag Toll Plaza, Ranchi - more than 24 minutes(2:36pm - 2:59pm) delayed. By asking for this matter, the toll collector refused to co-operate and deducted the charges. there is no any demarcation, indication for proper Fasttag lane before reaching the toll.
            As per Guidelines -" The reply to the RTI from NHAI reads, "There is total waiting time of 3 minutes. If the 3 minutes exceeds in waiting, than there is a provision to pass the vehicle free of cost." The reply further says that "2 minutes and 50 seconds are required for a vehicle to wait for its turn in the queue".

            Do the needful at your end for toll tax deduction from my fasttag.A/c & provide/allocate proper display at toll plaza.

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              J
              Jan 6, 2021
              I have been travelling from Delhi to Mathura with my family. During crossing the Sri Nagar toll plaza the toll collector said...
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              N
              Jan 6, 2021
              महोदय जी कल दिनांक 4/01/2021 को मैं मुलताई मध्यप्रदेश...
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              N
              Jan 6, 2021
              This is a regular issue on these 2 toll plazas. They will deny fastag and ask for money and later charge on fastag as well
              Took money on toll plaza and my fastag also got charged
              Took money on toll plaza and my fastag also got charged

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                Dear sir
                Today i passed at, Ghanghri toll plaza, NH-2. At returning time on same day, toll plaza person says i can not take payment by fas tag & you have to submit full payment on cash basis. His behave was like a Gangster/criminal.
                Our details of one side, returning side i paid cash by forcefully. Details mentioned below.
                FASTag Account No. [protected], linked with the Vehicle No. JH01DN2931 has been debited Rs. 100.00 for Toll Charges at Ghanghri Toll Plaza Plaza on 05-Jan-2021 06:28:35 AM. Available Balance is Rs.115.00

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                  K
                  Jan 5, 2021
                  Dear sir/madam

                  Toll member taken cash and as well as deducted in fasttag. I have called multiple times to 1033...
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                  On 24th Dec, 2020 while passing through Nazirakhat Toll Plaza in Assam, I was charged Rs. 110 which I paid with Cash. br...
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