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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

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Updated: May 30, 2025

Complaints 8443

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214

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

About the rude and disrespectful attitude of employees at toll plaza

Misbehave complaint for murthal toll plaza

Most useful reviews

challan of bike on badarpur toll road

Fastag recharge due to KYC pending

NH65 road status between naldurg and omerga

TOLL TAX TAKEN FROM defence personnel

highway street lights not working

Illegal toll collection on few toll plazas of rajasthan and humiliation of travelers

Featured stories

Over deduction of Toll amount

Wrong deduction on BHAGWANPUR TOLL PLAZA

Triple charges on toll plaza

National Highways Authority of India [NHAI] reviews & complaints page 5

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Address: Kurnool toll plaza

Toilets just after the Kurnool toll plaza, (Bangalore to Hyderabad) are in a pathetic state.
Broken ceramic ware, broken tiles of bathroom floor.
Seemed better to hold a full bladder rather than using these toilets.
Request NHAI KURNOOL to work towards repairing these....

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I was passing by Mandava Toll Plaza where the queue was more than 100 metres. According to the NHAI rules, if the queue is more than 100 metres the toll plaza shall allow vehicle to pass free. But in my case I requested the toll plaza personnel to allow me to pass free but he didn't. And the amount was deducted from my bank account. This a pure violation of rules by Toll plaza. This happened with me quite a few times. I want refund for the...

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Since waiting was more at toll plaza near Akkolkot Solapur highway near Valsang I have asked them move vehicle fastly else I won’t pay toll for making me wait more then 15min they are taking disrespectful with dirty words and also pushed me back manhandling done there was one boy with NHAI SYMBOL ON HIS SHOULDER TALKING VERY DIRTY WORDS LIKE HIS MOTHER NEVER Thought him how to talk .

Very rude attitude of employee of Toll...

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Dear concern,
On dated[protected] @08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .
Please check and resolve, such cases should not happen with any one.

Or I will take legal action against Toll plaza under 420 and few more.br...

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Address: GUNRBOD, BEMETARA ROAD NH 30 CHHATTISGARH

I am from Gunarbod village Bemetara dist Chhattisgarh. NH 30 is crossing through Gunarbod village near Bemetara. So many street lights are not working in accident prone area declaired by NHAI in this village. Last few days so many accident already happens thanks god no casualty occured here. Please arrange authorised person to resolve this issue so many life can be saved....

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I was returning from Mumbai to Pune using Expressway on 18 Nov 2023.

First toll at Khalapur Toll Naka correctly deducted by Rs 240 at 10:41 am from Fasttag.
Second Toll at Talegaon Toll Plaza is incorrect. An amount of Rs 240 was deducted at 12:53 pm. It should be Rs 80.
My Car numberplate is MH12LP2415....

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Address: Khanna

Dear Sir,
I want to bring into your notice regarding the street lights not working on the area from Bija to Khanna on NH44 due to which chances of accidents are increasing as visibility is zero . Please look into this matter asap....

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Vide txn I’d[protected] on 27 Oct 23 at 1003 am an amt of 585 has been deducted for veh TN 07 BT1176

The veh was never at ALEP toll but was at Kolkatta.

The wrong deduction may pl be checked and reversed...

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Address: Mumbai.

Website: icici fastag

The above vehicle is a TATA Ace Gold CNG vehicle registered at Dahisar, Mumbai RTO. this vehicle is charged for Rs. 85 at Vighaket tollplaza on 29.10.23 at 06:23:36 pm. This toll plaza is in Bigha Khet, Uttar Pradesh.
this vehicle is registered with Porter App in Mumbai. on this date my vehicle was in Mumbai. my vehicle has never traveled outside Mumbai.
I had registered with my ICICI fasttag with ref no-CMP[protected]...

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Dear sir / madam, my friend has entered outer ring road at muttangi around 2:00 am on 18 Nov 2023, after traveling for sometime vehicle wind shield was not clear so he made a quick stop on the left to clean his wind shield with water from the bottle he is carrying. Soon he stopped Nhai patrol arrived and threatened him to take the vehicle to police station for stopping the vehicle on ring road for emergency cleaning of wind shield. Out of...

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Myself Nitesh Chaudhary, traveled from Eastern Peripheral Way (from Duhai to Main Plaza Jakhauli) through Vehicle No. : HR20 Y0244, Fastag Barcode[protected] on 11 Nov 2023 (Saturday evening around 5.28PM),

Toll Plaza had deducted extra amount from my Fastag account (280/- deducted instead of actual charges i.e. 95/-) .

Number of times, same thing has been repeated.
It is requested you to take necessary...

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Myself Nitesh Chaudhary, traveled from Eastern Peripheral Way (from Duhai to Main Plaza Jakhauli) through Vehicle No. : HR20 Y0244, Fastag Barcode[protected] on 11 Nov 2023 (Saturday evening around 5.35PM),

Toll Plaza had deducted extra amount from my Fastag account (280/- deducted instead of actual charges i.e. 95/-).

Although I traveled on 11-11-23, Transaction in Fastag is showing on 12-11-23, early morning,...

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Toll for MH 02 FY 8996 charged twice at Mumbai Exit at Mulund on 9th November 2023...

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I have a fastag issued by paytm.
On 10 October 2023 at 11:15 p.m
I got a massage that my fastag has been deducted by rupees 130 for crossing the rohad toll plaza at rohtak. But i haven't avail the service as i didn't cross the rohad toll plaza at that time as for that i have raised a complaint on paytm but i didnot get any solution till now. So i am requesting you to look into this matter and resolve the issue as soon as possible...

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Address: Kambhampadu main road, near nursery,, a kondur mandal, NTR district

There is no current supply in my area, , please arrange RHA current pole and supply to all public shops and houses...

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Address: Narayanpura, chittorgarh, Rajasthan

In narayanpura toll plaza washrooms were too dirty and there was no water in washrooms and outside washroom...

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Address: Karjan toll tax plaza

A staff who collects Toll tax name Mr.piyush parmar works on Toll gate rudely talked to customer ( us) and abuse and couldn't let move my car. This is to keep in mind by your staff that he is agressive and have anger issue.jindly look into matter....

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Address: Varadharajapuram Toll Plaza, Tamilnadu

A toll of Rs.56 was collected at Varadhajapuram Toll Plaza, TN on 1st Nov'23 for my trip[protected] at 08.36 against my Axis bank fastag wallet ID [protected] for my vehicle no. TN12Q9901. Same full toll of Rs.56 was again collected instead of Rs.28 for my return trip[protected] happened on the same day at 20.42.
Kindly arrange to return Rs.28 back to my Axis bank fastag wallet....

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Address: Pimpalgaon Baswant Toll Plaza

At Pimpalgaon Baswant toll plaza, my car and the cars behind mine were made to wait for 15+ mins just because the car ahead of was trying to use some kind of sources to get past the toll without paying the toll.
The toll authorities after 15 mins let the car pass by for free but all the cars behind ours were made to pay the toll.
How fair is it for us to pay the toll without having to do anything with the toll authorities?!...

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I have a fastag issued by paytm.
On 10 October 2023 at 11:15 p.m
I got a massage that my fastag has been deducted by rupees 130 for crossing the rohad toll plaza at rohtak. But i haven't avail the service as i didn't cross the rohad toll plaza at that time as for that i have raised a complaint on paytm but i didnot get any solution till now. So i am requesting you to look into this matter and resolve the issue as soon as possible...

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