National Highways Authority of India [NHAI] Customer Care

I am using the toll gate at sriperumpudur, chennai. all my vehicles are using fastag, I am finding the toll gate at sriperumpudur and ambattur tollgates which do not use their scan machines properly. Insoite of suffucuent balance in the fastag, they insist on cash and pickup a quarel with the drivers.
Please see that they are having their equipment properly and behave themselves properly to function a smooth flow of vehicles through the toll.They are more intrested in a fight than a smooth transit.

I have applied for Physically Challenged FASTAG on 29/02/2020 at RO Mumbai, NHAI but till now I have not received any FASTAG after laps of allmost 11 months.
Currently I have to face many problems at Toll plaza but no one seems bothered about this. Could any one Help me.
Regards
Dhananjay D Gadhave

For Trip no[protected]
I entered the KMP expressway from Kundli and got down at Malwika plaza
I was wrongly charged Rs 205/- for the trip
Please reverse the charges as Kundli toll is not working due to Farmers agitation.

Dear Sir/Madam,
My NHAI tax free bond used to remit the annual interest rate to Vijay Bank, now the VIiaya Bank has been quired by Bank Of Baroda. Hence I need to update NHAI with new bank account and IFSC details. Can you please giev the details on how to do it?

My contact details are:
Email : [protected]@gmail.com
Mob : [protected]
Regards
-Ramesh Ajjampur

Hi,

Unscientific road humps in NH69 from Y hunasenahalli to chintamani
many 2 wheelers and 4 wheeler vehicles are facing problems.

Please build the Road humps in scientific manner.

Thanks
Nagesha S

As per SMS received in my mobile, "You have paid Rs 50.00 against Transaction ID [protected] for Toll Charges at Pundag (JH01DV1621) on 05-Jan-2021 03:00:49 PM. Your new tag balance is Rs.45.00 - IHMCL.
While I reached at Pundag Toll Plaza, Ranchi - more than 24 minutes(2:36pm - 2:59pm) delayed. By asking for this matter, the toll collector refused to co-operate and deducted the charges. there is no any demarcation, indication for proper Fasttag lane before reaching the toll.
As per Guidelines -" The reply to the RTI from NHAI reads, "There is total waiting time of 3 minutes. If the 3 minutes exceeds in waiting, than there is a provision to pass the vehicle free of cost." The reply further says that "2 minutes and 50 seconds are required for a vehicle to wait for its turn in the queue".

Do the needful at your end for toll tax deduction from my fasttag.A/c & provide/allocate proper display at toll plaza.

This is a regular issue on these 2 toll plazas. They will deny fastag and ask for money and later charge on fastag as well

Dear sir
Today i passed at, Ghanghri toll plaza, NH-2. At returning time on same day, toll plaza person says i can not take payment by fas tag & you have to submit full payment on cash basis. His behave was like a Gangster/criminal.
Our details of one side, returning side i paid cash by forcefully. Details mentioned below.
FASTag Account No. [protected], linked with the Vehicle No. JH01DN2931 has been debited Rs. 100.00 for Toll Charges at Ghanghri Toll Plaza Plaza on 05-Jan-2021 06:28:35 AM. Available Balance is Rs.115.00