National Insurance Company — Online motorbike renewal, money debited but policy not generated

Address:Kolkata, West Bengal, 700061
Website:niconline.co.in:8082/custportal

I am rajib kumar bhattachary having a hero xtreme (Wb20ad3659) motorbike. My existing bike insurance policy is expiring on 22/06/2017, so i made a online renewal of this policy from the national insurance website today 17/06/2017 using sbi card. Money is debited from my account but after that webpage generated error and did not displayed the policy details. Screenshot of the error page is attached.
Website is having one link to enter the transaction no and to get the policy details, but i did not have the transaction no from the website.
My existing policy no : 104200/31/16/[protected]
Premium amount debited : rs 886/-
Sbi transaction no :[protected]
I want the renewed policy details or a refund immediately..
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National Insurance Company customer support has been notified about the posted complaint.
Jun 19, 2017
Updated by rajeveb
Dear Sir/Madam
I am happy with the service of National Insurance team, I got the insurance paper through email today and they told me over phone that the hard copy of the policy will be sent through speed post.
Thanks all for the support..
Happy :)
Regards
Rajib Kumar Bhattacharya
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