National Payments Corporation Of India — about not refunding my money to the paytm payments bank

Address:

Ranga Reddy, Andhra Pradesh, 501301

I made transaction 8400 on 22nd January 2019 from paytm payments bank to sbi bank
The money was deducted from paytm bank but not credited in beneficiary bank when i contacted to paytm are they are said we have raised charge back
After that also I didn't received money
And iam contacted again they told me that my beneficiary bank has accepted my refund
But still I didn't received money
And I contacted again paytm care
They told me that NPCI has not giving your money back we are raising complaint and we requesting also still it was not refunding they are saying
So iam requesting you that please give my money back to paytm payments bank
Then they will refund to me
Here you only main issue so solve my issue