National Payments Corporation of India [NPCI] — airtel postpaid bill payment via icici bharat bill payment system

I made payment for rs 823 on 05.04.19 from my icici bank i mobile app towards my father postpaid mobile no [protected] in name of dayal singh sammi but he has not received the payment confirmation sms till now.

The transaction remarks shows as follows:
Bil/bpay/[protected]/bbps/airtel
Postpaid/bbpairtpp_[protected]

Please help in providing status of transaction or refunding amount.
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    National Payments Corporation of India [NPCI] Phone
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    +91 44 2816 0700
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    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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