National Payments Corporation of India [NPCI] — gas subsidy not remitted to my account

Address:

Guduvancheri, chennai, Chennai, Tamil Nadu, 603202

Self prabha having indane gas consumer number [protected] of sri shyamala indane gas padappai chennai. I did not get my gas subsidy to my bank account.
In fact i close my account from iob and changed to hdfc bank in the same area. The iob confirmed that complete formalities is done subsidy is not received. Contacted npci and was instructed to delink and link aadhar. As such i did the same in bank and the subsidy is not credited to my account. My a/c number [protected], aadhar no.[protected].