National Payments Corporation of India [NPCI] — money debited from my a/c and not debited to merchant a/c nd nor refund will be given for the above

Address:	Ludhiana, Punjab
Website:	Pspcl

I paid my electricity bill through samsung pay app and the money is debited from my axis a/c, but the party to whom it was supposed to be credited he claim that the payment didnot reached him nd
Money has been deducted from my account where as samsung pay notified me that i will be refunded with the amount in my bank
I have spoken a number of a times to the axis bank and they demand a confirmation letter but the merchant is not providing me with the same
Neither i have been refunded nor the payment has been credited to the party. Plz resolve my case its urgent. So i request the bank authorities to please talk on my behalf to the party who was supposed to receive the payment
I would be very thankful to you