National Payments Corporation of India [NPCI] — non receipt of lpg subsidy

Sir,
I, ashoke kumar chakraborty, retired as deputy commandant from central industrial security force in september, 2015 from kolkata. Consequent upon my transfer from hyderabad to kolkata in early 2015, prior to my retirement, i had transferred my indane lpg connection bearing consumer i'd cx24500875 to kolkata and my aadhar bearing no.[protected] was linked to both my sbi a/c no. [protected] and lpg connection for purposes of lpg subsidy. As a result, subsidy was being regulary credited to my account. Unfortunately, the subsidy was stopped/discontinued from may 2016. The very fact regarding discontinuance of subsidy came to be known only two months ago when i reported the matter immediately to the sbi madhyamgram chowrasta, branch, kolkata (My home branch, ifsc code no. Sbin0014819) to ascertain the reasons.

Initially, the branch manager reported that as i had opened another account with icici branch with aadhar as kyc, the subsidy got discontinued as a matter of rule. So, i was advised to report to icici branch to get my aadhar linked to get the subsidy as before. This kind of reasoning given by sbi was turned down by icici bank officials being baseless.

I again approached the branch manager, sbi and requested for doing the needful. After thorough scrutiny of their system, the branch manager reported that uid in my respect has been rejected by the npci for reasons undisclosed in may 2016 and as such subsidy is not being credited thereafter.

I personally met the area officer, iocl kolkata seeking necessary help in the matter. On checking their system, the area officer reported that my aadhar is not presently linked to lpg connection and therefore, i am not getting the lpg subsidy. She advised me to request my home branch to get my aadhar relinked for restoration of subsidy. The area officer further informed that their system does not show anything about so called rejection of my uid by npci.

Sir, i retired in september 2015 and my annual income is much less than rs 10 lakhs and hence i do not find any reasons for rejection o[censored]id by npci. Further, the gas agency namely shankar gas service is still issuing the white coloured voucher while delivering the gas cylinder.

Though, i made several written requests to my sbi home branch to relink aadhar besides making online complaint in iocl grievance portal, but of no avail.

May i therefore, request you to personally look into the matter to regularise the issue without any further delay so that subsidy is directly transferred to my account. I would further request your good self to intimate me the reasons in case of rejection of my uid by npci as reported by my home branch. I would also request that the subsidy so far disallowed may be credited to my account to alleviate my sufferings.

In case no reply is forthcoming within a reasonable time, i shall be forced to make online complaint in the grievance portal of directorate of public grievances, cabinet secretariat, new delhi seeking remedy.

Regards,
Ashoke kumar chakraborty
Flat no 1b, girija bhawan,
South bankimpally, madhyamgram,
Distt - north 24 parganas,
Kolkata - 700129
Mobile no. [protected]
.