National Payments Corporation of India [NPCI] — payment of rs.2353/- for payment of electricity bill of dhbvn through bharat pay bill did not received by dhbvn till today

Address:

Mumbai City, Maharashtra

On 30.11.2018 i made payment of my electricity bill of dhbvn for rs.2353/- through on line google pay as per details given below:
1. Transaction id - bd01h4855584
2. My registered mobile no.- [protected]

Although this amount of rs.2353/- deducted from my bank account but has not reached in dhbvn so far. This has been personally confirmed to me by them during my various visits to their office last being on 04.02.2019.
I made several complaints to your office during this period but no action has been taken to take up the matter with the concerned offices including dhbvn but i had been simply informed
"dispute settled". Complaint id numbers are given below:

A) complaint id - zn[protected]
B) complaint id - ap[protected]
C) complaint id - ap[protected]
D) complaint id - ap[protected]

Non settlement of my grievence despite repeated reminders has also caused me harrasment apart from financial loss. There is no response / phone call from your side so far. No one picks up the phone on [protected] given on your portal. It is a very pathetic situation. I shall neither make any payment my self nor shall recomend to my friends to use this app.

Since the payment of rs.2353/- has not been received by the dhbvn so far i. E. Even after lapse of two months, this amount may be credited back to my bank account immediately to settle the matter and to save me from financial loss.