National Payments Corporation of India [NPCI] — Refund for wrong transaction | |||
Dear Sir/Madam, I have an SB account in SBI with the account number [protected]. I had paid an amount of Rs. 4340.00 (rupees Four Thousand Three Hundred and Fourty) on 21/07/2021 to M/s Mahaveer Bath Solutions, Madhapur, Hyderabad for the goods purchased. The amount was paid through UPI using google pay. After the payment, M/s Mahaveer Bath Solutions informed me that the account to which the money was transferred is closed. He showed me the copy of the letter for account closure (copy attached). I requested to refund the money but he did not refund the money and said that he does not have access to the account where money is transferred. He did not deliver the goods for the above transaction. I contacted Google Pay to reverse the transaction and they said that the money is already transferred so they can not reverse it. They mentioned that only my bank (SBI) can recover the money through chargeback. The details of transaction are given below: 1. Nature of Transaction: Person to Merchant 2. Issue: Amount was transferred to an account which is closed by bank 3. Transaction ID:[protected] 4. Bank Name: State Bank of India 5. VPA: [protected]@ybl 6. Amount: Rs. 4340.00 7. Date of Transaction: 21/07/2021 I contacted my SBI branch sbi.[protected]@sbi.co.in on 26/07/2021, but did not receive any response. I request you to kindly take necessary action from your end to recover the amount and credit the same to my account. Was this information helpful? | |||
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint. | |||
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