National Payments Corporation of India [NPCI] — regarding knowing the status of refund

Address:New Delhi, Delhi

I sonu goyal a customer of sbi jankpuri branch delhi. I had made a payment of rs 10, 000/ through paytm by using you phonepay on dated 01.02.2019 with reference number[protected] but payment could not make and amount deducted from my account. I reuest to refund the amount paytm same day and paytm send the amount same day. But still i don't get any money in my account. Kindly look into the matter and inform me that how much time does it take to solve
Thanking you
Sonu goyal
A/c number [protected]
M-[protected]
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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