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National Payments Corporation of India [NPCI] — Unable to recharge Fastag wallet of Axis bank

We have Axis bank fastag. We are unable to recharge our wallet. We have done the required kyc process by personally visiting Axis bank, Corporate center branch at Andheri Mumbai and received the 9 digit customer ID and communicated to Axis fastag phone banking and on email etc.[protected]@axisbank.com. We are following up since 4th November on this matter but our complaint is not yet resolved. Because of this fine is being levied upon us at toll plazas. We have already paid a fine of rs. 150/- until now.

Regards
Pradeepkumar Gajre
[protected]
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National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
Nov 09, 2021
Updated by Pradeep Gajre We have Axis bank fastag. We are unable to recharge our wallet. We have done the required kyc process by personally visiting Axis bank, Corporate center branch at Andheri Mumbai and received the 9 digit customer ID and communicated to Axis fastag phone banking and on email etc.[protected]@axisbank.com. We are following up since 4th November on this matter but our complaint is not yet resolved. Because of this fine is being levied upon us at toll plazas. We have already paid a fine of rs. 150/- until now.

Regards
Pradeepkumar Gajre
[protected]
Nov 09, 2021
Updated by Pradeep Gajre Ticket # [protected] issued by etc.[protected]@axisbank.com
Nov 09, 2021
Updated by Pradeep Gajre Owing to no response from Axis bank fastag department- we have put up a request to them to close our fastag account
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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