Neem Holidays Pvt. Ltd — terrible experience faced by the orthodontists attending the mid year convention of the indian orthodontic society

Address:	Mumbai City, Maharashtra
Website:	NEEM TRAVEL AGENTS BASED IN MUMBAI

Complaint against neem holidays pvt. Ltd.

We were a group of 112 orthodontists across india who planned our annual international convention this year in eastern europe through neem travels pvt. Ltd.

This tour operator was selected because he showed the lowest quotes and best itinerary. The initial itinerary was fly via emirates to zagreb and then stay a night there and come to budapest, then bratislava and then vienna and finally prague. All the hotels requested were 4 stars. This was four months ago and we were made to pay the initial booking amounts.

Then the nightmare started.

1. The flights were not booked until last minute so flights were changed to lufthansa flying via frankfurt to budapest.

2. The visa a nightmare for a lot of people who finally got it just a day before we were to travel. The agency did not help a bit in this procedure of submission of documents.

3. The worst was the hotels were not the same we booked... We were given sub standard hotels and some hotels didn't even have air conditioners when the weather in europe is hot ranging from 26-32 degrees.

In most places the hotels were a good two hours from the city centre each way!!!

4. The entire itinerary was changed by the tour operator without even informing us.

5. The guides who accompanied us were totally inexperienced arrogant and irresponsible. When we were given non ac rooms in bratislava at mid night, we demanded the hotel to be changed. Instead of handling it calmly, and pacifying the women and children, the guide mr vipul threatened us that he will call the cops and put us in jail. This issue has been reported to external office ministery of govt of india. This guide vipul also had the temerity to question our understanding of the english language.

6. Most of the time, we were given packed food and made to eat on the road side. A lot of food was wasted as most of the people were not comfortable eating this way. It was disgusting!!!

7. According to original itinerary, most of the places were included in the trip and tickets were included. But when we reached there, we were made to pay for the tickets. What was more shocking was the actual amount was 1/3 the amount collected from us. For eg schonbrunn palace tour in vienna has a grand tour for 14 euros on the spot. But our tour operator guide collected 35 euros per head. When we questioned he said, it's the company rates he was charging us!!! Looks like #neemholidays has bought the schonbrunn palace. This happened in a lot of other places too.

Hotels requested were 4* as he initially gave 3* in his initial quotes.

-flights were lufthansa, turkish & emirates given to hyderabad delegates on additional payments as they did not have turkish & lufthansa.

-visa - botched up the papers initially and we had to get the documents from our czech society in a days notice.

- hotels and ac - temp were around 38*c - neem did not adhere to the promises made initially and did not give us an operational itinerary even after repeated requests.

So we did not know what we were going to see next or where we will be next.

Budapest stay also botched up as we were supposed to stay there for two nights but the stay was put up at bratislava and planned to be brought to budapest from there every day morning and taken back in the evening, 3 hrs drive each way. No sensible person makes such an itinerary and after repeated requests one night provision was made at budapest and that too an hours drive away from budapest.